TABLE OF CONTENTS: Acknowledgements • Needs Assessment: Identifying Volunteer Jobs • Writing Volunteer Job Descriptions • Forms, Application and Waivers • Recruitment • Interviewing and Screening • Orientation and Training • Record Keeping • Retention and Recognition • Evaluation • Dealing with Difficult Volunteers and Dismissal • Short Term Volunteers • Teen Volunteers • Risk Management • Budgeting • Staff/Volunteer Relations • Career Development for Volunteer Managers • Resources

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